Compass Panel

Fully configurable dashboard for a constant overview of your call centre performance.

What is Panel?

Panel is a web-based wall display and is designed to present the fully configurable dashboard from which the manager, as well as the contact centre agent, extracts his vital real-time information on how the contact centre is performing. Flexible dashboard interface can be configured to your specific needs and service levels, while configurable ticker lines provide your agents with the latest specific information.

Agents available

See how many agents are logged in and available

Waiting time

Have an overview of average waiting time and longest waiting time

Number of calls

Monitor the number of answered and unanswered calls


Adjust alerts per queue