What is Bridge?

Bridge is a traffic centre management interface for voice interaction on the Compass platform. Bridge provides you with all information and tools you need to run the contact centre effectively and efficiently. With Bridge, you can manage calls, call flows, availability of agents, all from the web-based and user-friendly intuitive interface.

Web-based contact centre management

Overview of presence of colleagues

Call status of colleagues

Easy call control and transferring from your desktop and or telephone

Logging in and out of specific queues

Integration with external contacts (CRM integration, CTI Integration)