There is something magical that happens when you receive an honest and meaningful ‘thank you’ from somebody. Not only is it energising and motivation to feel appreciated for the hard work you put in something, but a great review also helps strengthen relationships – which has a beneficial effect on our wellbeing.

When it all starts making sense

Recently, we received a heart-warming compliment from one our long-term customer companies and we had it framed and set in our office.

“The maintenance as done yesterday evening, your carefulness and time of the day (after 00:00h) takes this panic away. Although our customers used to escalate even the smallest interferences on the highest level, yesterday we did not receive any issue.”

Below is the whole compliment, translated from Dutch into English.

The full email

“Good morning,

With this email, I would like to thank you and compliment you for the maintenance, as done last night; but also previous times you did the maintenance. Since the hosting is done at True we have had the highest uptime ever since the last couple of years, even maintenance included. We may be a high-demanding customer – even a couple of seconds of disturbance are a big problem for us, and I think this can sometimes be difficult for you. However, our customers in the care market, especially the general practice centres, have higher expectations every day. Calls to the doctor centres, especially the urgent calls, have increased enormously. Expectations of the service are the same as emergency number 112. The smallest interruption and missing a single call can cost lives, in their opinion. This may sound a bit overreacted, but is in fact true. Anyway, the value of telephony is huge and even the smallest interruption can cause panic on the work floor. The maintenance as done yesterday evening, your carefulness and time of the day (after 00:00h) takes this panic away. Although our customers used to escalate even the smallest interferences on the highest level, yesterday we did not receive any issue. You should know that our approach here is not overreacting, but really a must for our customers. The number of calls, either 1000 or 1 is not important. This single call can be more important than the other 1000.

Thank you for the way you did this maintenance!”