Sharing the knowledge about the techniques behind our communication solutions contributes to better understanding of it. The more knowledge and skills our partners acquire, the better they can serve the end users and resellers in using the platform. Subjects that will be covered extensively are IPerity’s vision, VoIP terminology, technical analysis, Compass terminology, how to set up a dial plan, and how to build apps on top of Compass.

Participating in the IPerity Academy increases the knowledge and skills of our Compass telephony platform.

Consultant Training

€495per person
  • For technical consultants, sales and marketing
  • 1 day (8 hours)
  • 4 participants min*
  • The Hague

Developers Training

€495per person
  • For developers
  • 1 day (8 hours)
  • 4 participants min*
  • The Hague*

Consultant Training

€495per person
  • For technical consultants, sales and marketing
  • 1 day (8 hours)
  • 4 participants min*
  • The Hague

Developers Training

€495per person
  • For developers
  • 1 day (8 hours)
  • 4 participants min*
  • The Hague*

*Big groups in consultation

Description and Agenda of the Trainings

For customers who want to take full commercial advantage of the possibilities we recommend the one-day Compass Commercial Training. In this training we will discuss how to use the Compass platform creatively in order to solve a multitude of communication problems. In addition, we will examine in what way the platform is related to other products to understand the virtues of Compass even better.

Sections:
  • Introduction: Introduction to IPerity. Introduction to Compass. Overview of current trends, products and services. Terminology. Operators and providers. Systems. Overview of network and infrastructure. Support handling.
  • Compass: Sections and resources within the platform. Users and their characteristics. Flexible office spaces. Devices. Compass vs. competitors.
  • Practical workshop: Setting up dial plans, queues, users, voice mail, conference box and devices.
  • Dial plans (advanced): Dial plan nesting. Combination of techniques.
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For customers who want to reduce their support workload we recommend the two-day Compass Technical Training. These two days will be divided into a basic course and a follow-up day spread over two to four weeks.

Day 1: Compass Technical Training
  • Introduction: Introduction to IPerity. Introduction to Compass App. Overview of current market trends, products and services. Terminology operators and providers. Systems. Overview of network and infrastructure. Support handling.
  • Compass: Sections and resources within the platform. Users and their characteristics. Flexible office spaces. Devices.
  • IP networks: IPv4 and IPv6. VoIP network quality. Node configuration. TCP vs UDP. DNS SRV records. NAT.
  • VoIP networks: VoIP terminology. Mobile on PBX (or ‘real’ FMC). Establishing connections. SIP. RTP. Firewall settings. VoIP through NAT.
  • Compass technique: Network overview. Dial plan parts and structure. Virtual switch. Web interface. User rights. Device provisioning. Queues and waiting times. NAT. Hacking.
  • Technical analysis: Basic knowledge of SIP. PCAP traces. TCP dump. Wireshark. Routers in practice. Support escalation towards IPerity. Tips and tricks.
Day 2: Compass follow-up day
  • Customer cases: Discussing customer cases (current or old) brought up by partner and explaining solutions to the issues.
  • Forced on Cloud (deepening): Deepening of forced on cloud. Call flows. Troubleshooting. Roaming.
  • Dial plans (advanced): Dial plan nesting. Combination of techniques.
  • Troubleshooting (deepening): SIP. BLF. Provisioning. Dial plans. NAT. Firewall.
  • Advanced assignments: Setting up Compass organisations based on customer cases.
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One of the advantages of the Compass platform, is the availability of a number of APIs that allow all sorts of external applications to interact with the Compass platform.

Just starting out developing for the Compass platform? I might not be that easy to understand the underlaying principles, and what might be the best way to approach your particular problem. In this training program, the developer will be made familiar with the Compass platform, the APIs, and the possibilities that they offer in isolation and combined. We will get hands on by writing some simple applications, and there will be plenty of room to think about and design for the specific solutions that individual developers might need. We will work together to solve your problem!

All teachers are software developers for the Compass Platform themselves, and are very familiar with the exact opportunities and limitations of the platform.

Sections:
  • Introduction: How does the platform work? What APIs are available? What's the philosophy behind these APIs?
  • Real-time XMPP and REST in-depth: We will look at the two most prominent APIs in the platform.
  • Reacting to events in real-time (workshop): Time to get our hands dirty, and apply our new knowledge to built something.
  • Reporting & Analysis: How can I analyse how my customers use the platform?
  • What problem are you trying to solve: What solution are you trying to build? Let us think together on the best way to solve your particular use-case.
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